Finding An Order:

As you can see, at the top of the page are 2 sorting devices. You may choose to view All Orders, Orders Paid but not shipped or Orders Not Paid and not shipped from the first drop down by choosing the appropriate option and clicking on 'show'.

If you are looking for a specific Order ID, choose Order ID from the Search Orders drop-down, enter the Order Number in the field and click on 'Search'. This will bring up that specific order.

Updating the order information:

The next 3 buttons, Check All, Uncheck All and Update Checked have to do with the check box located to the left of each order. When the status of an order changes, for instance you have processed the customer's credit card and switch the 'N' in the Paid drop-down to 'Y', you must check the check box to the left of that order and then click on the 'Update Checked'. If you are changing all the orders, you may click on the 'Check All', make changes to all the orders Paid, Shipped and Notify menus and then click on the Update Checked button.

You notice there is a 'Notify' drop-down for each order. If you choose Y on that menu and update that order, an email message will be sent to your customer notifying them their order has shipped. There is a 'Msg' button to the right of this menu; you will want to click on that prior to sending the message to the customer. When you click on the button the following window will pop-up:

Enter your custom text, like the shipper's tracking number, and click update. This will then be included in the shipping confirmation message. Remember you can add a basic message to all shipping confirmations in the General Settings section in Shop Aesthetics.

Click Here to learn about the 'View' button.